Terms | Holiday Lighting Installation
Terms

 

IMPORTANT INFORMATION, PLEASE READ CAREFULLY:

Please report all service calls between November 1st thru January 5th to our office at 708-223-8506.  You may also report service calls thru our website at www.hclights.com/customers/service-call/

We will respond within 24 hours for all service calls and we guarantee a response within 48 hours.  If you would like a late takedown please request that at our office between December 15th and January 1st.  We will start takedown on January 2nd and we will finish by February 1st.  You may not receive notification as to the time of takedown.  Be prepared to have your system removed anytime in the month of January.  If you are done using your lights and we have not been there to take them down, simply unplug them at the outlets and we will be there before the end of January.

Acceptance of ProposalThe estimated prices, specifications and conditions are satisfactory and are hereby accepted.  You are authorized to do the work as specified.  Client agrees to have full invoice paid before the removal of holiday decorations unless agreed upon otherwise and those agreements stated on your estimate or invoice.  Customer understands that product is special ordered per each job and is non-returnable.  Signing the estimate or invoice, customer agrees not to cancel any purchase of product at anytime unless agreed upon by Holiday Creations.

All material is guaranteed to be as specified.  All work to be completed in a workmanship manner according to standard practices.  Any alteration or deviation from the above specifications involving extra costs will be executed only upon written orders, and will become an extra charge over and above the estimate.  All agreements contingent upon strikes, accidents or delays beyond our control.  Owner to carry fire, tornado and other necessary insurance. Our workers are fully covered by Worker’s Compensation insurance.
Service calls are guaranteed to be answered within 48 hours of notifying us.  If you have not received any confirmation email or phone call regarding a service call that you sent to us, then client must consider that service request unsent.  Please place service calls to 708-223-8506 if such a problem occurs.


Warranties:

Holiday Creations Limited Warranty Statement- General Holiday Decorations

All warranties are void if product is not serviced solely by Holiday Creations.  If cancellation of service is requested, customer agrees to submit this request of cancellation in writing and customer understands that all product warranties are voided at that time.  Holiday Creations agrees to inspect product and fix any problems with products that are covered under warranty, and provide delivery to customer all at no charge after receiving written notice of request to cancel.

Storage only: Any year, client may choose to have their product stored instead of a full installation. If that option is taken, client must pay the appropriate storage fee and then the warranty will continue as listed.

Exclusion: Permanent Holiday Lighting Systems contain a separate warranty and this warranty does not apply to that particular product.

Holiday Creations warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship.  Required parts or replacement products will be provided by Holiday Creations on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.  Purchaser must present acceptable proof of original ownership (such as original receipt or other documentation Holiday Creations deems acceptable).

Please retain the dated sales invoice as evidence of the original purchaser’s date of purchase.  You will need it for any warranty service.  In order to keep this limited warranty in effect, the product must have been handled and serviced only be a certified Holiday Creations technician.  This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.  This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller, distributor or non authorized Holiday Creations Franchisee or office, including but not limited to purchases from internet auction sites.  This warranty does not affect any other legal rights you may have by operation of law.

Duration of Warranty

Ten-Year Warranty:

The following Holiday Creations products are covered by this warranty for a period of 10 years from the date of original retail purchase as long as client agrees to have Holiday Creations and only Holiday Creations handle, install, service, take down and store their products.

Structural warranty:  This warranty does not include light sets, light bulbs, lighting cord, or lighting connectors.  This limited warranty ensures that the structure of the product stays in acceptable condition for each product listed here:

Linkables, wreaths, garland, snow flakes, star bursts, and custom yard decorations.

Five-Year Warranty:

The following Holiday Creations products are covered by this warranty for a period of 5 years from the date of original retail purchase as long as client agrees to have Holiday Creations and only Holiday Creations handle, install, service, take down and store their products.

LED Bulb Warranty:  All products that are covered under the 10 year structural warranty that are made with LED bulbs have a five year warranty on the light sets, light bulbs, lighting cord, and lighting connectors.

LED Mini Light Set:  All mini light sets that are LED contain a complete 5 year warranty.  The structure of the product and the light sets, light bulbs, lighting cord, and lighting connectors are warranted for a period of five years.

Two-Year Warranty:

Incandescent Bulb Warranty:  All products that are covered under the 10 year structural warranty that are made with incandescent light bulbs have a two year warranty on the light sets, light bulbs, lighting cord, and lighting connectors.

Incandescent Mini Light Set:  All mini light sets that are incandescent contain a complete 2 year  warranty.  The structure of the product and the light sets, light bulbs, lighting cord, and lighting connectors are warranted for a period of two years.

 

No charge Service calls

All service calls derived from failure of products installed by Holiday Creations either called into our office (708-223-8506) or submitted on our website (www.hclights.com) in the time frame of November 1st thru January 5th will be conducted at no charge to customer.  We will continue to service at no charge to client any GFI tripping.  Client understands that there is no guarantee that GFI tripping doesn’t happen, but client recognizes that the continued service of GFI tripping by Holiday Creations is acceptable to them and understands that the possibilities of GFI tripping is there.  Client does not in any way hold Holiday Creations accountable for GFI tripping.

Billable service calls

All service calls requested outside of our dedicated service time of November 1st thru January 5th will result in a service charge.  Any service call requested for a product or products that have not been supplied by Holiday Creations will result in a service call.  This is including, but not limited to, additional products client may include to their project after our installation that may cause tripping of breakers or GFI’s.  Vandalism or acts of god will be billable service calls.

 

Holiday Creations Limited Warranty Statement-Permanent lighting system (STANDARD)

This warranty applies to only permanent lighting systems.  If client has purchased a combination of permanent product and general holiday decorations, then client understands that the general holiday decorations have a separate warranty.

Holiday Creations warrants to the original end user customer of its products specified below that its products are free from defects in material and workmanship.  Required parts or replacement products will be provided by Holiday Creations on an exchange basis, and will be either new or refurbished to be functionally equivalent to new.  Purchaser must present acceptable proof of original ownership (such as original receipt or other documentation Holiday Creations deems acceptable).

This limited warranty covers only repair or replacement, for defective Holiday Creations permanent lighting products, as provided above.  Holiday Creations is not liable for, and does not cover under warranty, any costs associated with determining the source of the system problems.  These costs shall be borne solely by the purchaser.

Please retain the dated sales invoice as evidence of the original purchaser’s date of purchase.  You will need it for any warranty service.  In order to keep this limited warranty in effect, the product must have been handled and serviced only be a certified Holiday Creations technician.  This limited warranty does not cover any damage due to accident, misuse, abuse or negligence.  This limited warranty is non-transferable and does not apply to any purchaser who bought the product from a reseller, distributor or non authorized Holiday Creations Franchisee or office, including but not limited to purchases from internet auction sites.  This warranty does not affect any other legal rights you may have by operation of law.

Duration of Warranty

Ten-Year Warranty:

The following Holiday Creations products are covered by this warranty for a period of 10 years from the date of original retail purchase.

Track:  Permanent lighting systems are installed using a track system.  This track is usually made of aluminum but sometimes can be made of plastic.  This track is warranted for a period of 10 years not to chip or crack and the workmanship is warranted for a period of 10 years not to fall down in any way after installation.

End Caps and Peak Caps:  Permanent lighting systems have plastic end caps and peak caps. These products are warranted for a period of 10 years not to chip or crack.  (Very strong winds can remove these pieces and that is not covered under any warranty).

Three-Year Warranty:

The following Holiday Creations permanent lighting products are covered by this warranty for a period of 3 years from the date of original retail purchase.

LED Light Strips:  The LED light strips that are located inside the track have a product warranty for a period of 3 years.  The warranty does not cover lightning strikes, acts of God, any problems caused by home electrical issues or service calls to reset circuit breakers or GFCI’s.

Transformers and Power boosters:    All transformers and power boosters are warranted for a period of 3 years.  The warranty does not cover lightning strikes, acts of God, any problems caused by home electrical issues or service calls to reset circuit breakers or GFCI’s.

Pattern controllers:  All pattern controllers are warranted for a period of 3 years.  The warranty does not cover lightning strikes, acts of God, any problems caused by home electrical issues or service calls to reset circuit breakers or GFCI’s.
One-Year Warranty:

Labor for product failure:  All labor is performed at no cost for a period of one year from the date of original receipt of purchase.  The warranty does not cover lightning strikes, acts of God, any problems caused by home electrical issues or service calls to reset circuit breakers or GFCI’s. Setting of timers is not covered under warranty.

Wiring and connections:    All wiring and connections that are outside of the light strip is warranted for a period of one year.  Any problems with permanent lighting system that are derived from wire failure or connection failure after one year from the date of original receipt of purchase will contain a service charge.

FLAT FEE FOR ANY BILLABLE SERVICE CALLS

For a period of five years from the original receipt of purchase client will be price protected for any service charges.  If a service call is needed and falls under the billable service charge, client will be charged only one time per visit in the amount of $125.00.  No matter what is needed to be done, client will only pay a one time charge of $125.00 for a period of five years after purchase for any billable service calls.